“Freedom is the opportunity to choose”

“Freedom is the opportunity to choose”

TESTIMONIALS

TESTIMONIALS

Having had horrendous problems with our freeholder/managing agent the residents of Davis Court took matters into their own hands and through the good offices of the 'Right to Manage Federation' decided to form an RTM Company. After a selection process Millstream Management Services Limited was chosen and they took over as our Managing Agent on 26th July 2010.

It was the best thing that we have ever done as Millstream have proved to be excellent and we are delighted with the service we have received. We have just had our first 'budget meeting' and despite VAT increases and the expected increases of contactors prices we are very pleased with the outcome.

It is an absolute delight to work with a company that are willing to listen to our ideas and where practicable, implement them. I cannot speak too highly of Millstream, particularly our Area Manager, Steve Coffill, and would recommend them to any other 'Scheme' that has problems. With the aid of the RTMF, who looked after us all the way, the path is made so easy.

Ron Wheeldon. Director
Davis Court RTM Company

Davis Court

St Albans

Hertfordshire

From our first enquiries, through the subsequent consultations and explanations, RTMF offered Barnside Court residents effective guidance and support. We are now looking forward to putting aside the tedious corporate yoke which had increasingly frustrated our residents. There is much careful detail to be observed in the process, but RTMF led us step by step with minimum fuss. Many thanks.

Eric D Farlie. Director
Barnside Court RTM Company

Barnside Court

Welwyn Garden City

Hertfordshire

The experience of the past year has been a firm sense that we are in control of our affairs, as we had hoped. We have been able to devise and implement local solutions to problems with the support of the managing agents: decisions are being made in Welwyn Garden City, not Newcastle. We continue to appreciate the efficiency with which the transfer was managed by the RTMF.

Eric D Farlie. Director
Barnside Court RTM Company

Barnside Court

Welwyn Garden City

Hertfordshire

I speak for all the other directors when I say how grateful we are for the support & guidance that you have provided through this process. At the start we knew nothing, but, you helped us to achieve our goal.

Thank you so much for your help, & we would have no hesitation in recommending you & the RTMF to anyone else who is in the same situation that we were in.

M Finn. Director
Hillcrest Lodge RTM Company

Hillcrest Lodge

Elstree

Hertfordshire

I speak for all the other directors when i say how grateful we are for the support & guidance that you have provided throughout the process of applying for, and achieving, Right To Control for our flats.

The initial situation was that we were very unhappy with the standard of service from our existing managing agents and wanted to replace them. Friends living in a similar block to ours had been in a similar situation and, whom you already guided through the process, recommended us to contact you, which we did.

We were very grateful for the professional presentation that you made to our residents committee which explained the process & the actions that we needed to take and we were very appreciative of the advice & support you gave us as things progressed, always being available by phone, or returning calls promptly. Always replying to emails promptly.

At the start of the process we knew nothing, and with honesty, were a little nervous and apprehensive, but, you have helped us to successfully achieve our intended outcome.

Since we appointed PBM as our Management Company about 6 months ago we have seen a dramatic improvement in the service we receive. They respond promptly to phone calls or emails & have attended our residents meeting.

We feel that we are now receiving a better & more personal level of service that was absent from our previous management company.

Thank you so much for your help, & we would have no hesitation in recommending you & the RTMF to anyone else who is in the same situation that we were in.

M Finn. Director
Hillcrest Lodge RTM Company

Hillcrest Lodge

Elstree

Hertfordshire